HELP

Click here to view the webmail demo, or continue reading below.
To log in, you would use the username and password created using the instructions in the “How To Set Up Your Email” (above).

The first time you log in, the webmail will prompt you to configure your personal settings. You can generally leave the default settings.

On the next page you will want to click on the small gear icon (User Preferences).
- From that page you will see a small icon at the top, second from the left, it looks like two envelopes; that is the  “Edit personal email addresses” icon.
-On the “Edit personal email addresses” page you will want to type in the email address you want to show up when you send email.
- Under “Real name” you would normally type in your actual name or company name.
-Then in the email address field you’d type your email address as e.g. bob@your-store.biz ( Where you would substitute your actual domain name in place of your-store.biz. ) Although it will work with the www. in the domain, you would normally leave out the www. from the domain name.
-Then click the Add/Modify button and then the  Back to User Preferences button.

Near the top of the page, the third field shows the default “From” address. From the dropdown select as your default  the new email address (without the www in it) that you have created. Then scroll down to the bottom of the page and click Save.

Setting your webmail account to delete messages marked as SPAM
In order to set your webmail account to delete messages that the spam filter has marked as spam, you will need to click on the Mail Filter Setup icon (it looks like two small envelopes, one gray and one yellow). On the Mail Filter Setup page, you will need to type the word SPAM in the String field, then click the Add/Modify button to the right.

Also, you can read and send and receive email from your online mail reader at:
http://www.your-store.biz/webmail/

The way it determines whether a message is SPAM is based on a point system; a database of words and attributes has been created (and is constantly being updated).  When a message is sent to you, the SPAM ASSASSIN software reviews the message and gives the message score (a point for each suspect word or attribute the message may have).  If the score is above 6, the message is marked as SPAM.

The SPAM ASSASSIN software is also customizable.  The site administrator may access the SPAM ASSASSIN settings for all users from the /siteadmin.   Depending on the SPAM ASSASSIN version, you would either click on pencil icon, and then the SPAM ASSASSIN tab, or
click the Av Spam menu option at the left and then the magnifying glass icon to the right of the users shown there. You will see the score that must be achieved for a message to be considered SPAM (default is 6, the lower the number, the more messages that will be marked as SPAM), a white list (domains and email addresses you wish to always receive messages from without being tested), a black list (list of known email addresses and domains you wish to have all messages from deleted or marked as SPAM), an option to ‘auto-delete’ SPAM, an option to disable the SPAM ASSASSIN and a few other choices that are explained on the page.  If you are not the site administrator, you may access the specific settings for your own email account by going to www.your actual domain.com/personal/ and entering your email username and password and then clicking on the ‘Spam’ menu option.  You will gain access to the same settings as those listed above.

You may disable the SPAM ASSASSIN, but we believe, based on a group of domains already using the program (including our own) and a number of requests we have received for such a program, that you will be pleased with the SPAM elimination solution.

One good way to handle the email marked as spam is to set up a mail rule within your email software to automatically move all messages with **SPAM** in the title to a separate folder. That way you never have to see the messages but you can look back through them if necessary. If you are using Outlook Express, you would click Tools –> Message Rules –> Mail  and then click New to add a new mail rule. In addition to moving messages with SPAM in the subject line to a separate folder, it would also be a good idea to have it test for other common spammer subjects. E.g. viagra, etc..

For further information on spam reduction, please read on below.

Spammers get your email address from a few sources, mainly newsgroup postings, lists sold to them by FFA (Free For All Links) sites, by spidering web pages where you list your email address, and by sending email to common names @yourdomain.com (and then checking for bounces).
To limit spam you can:
1. Use a separate email address for posting to newsgroups and periodically change it.
2. Use a separate email address for submitting your web site to small search engines and FFA sites. This is somewhat effective, but many FFA sites will spider your pages in order to find a good email address. So, make sure to do #3 below.
3. Put your email address links on your site using JavaScript Encryption. Click here for info.
4. In your email software (Outlook Express, Eudora, Netscape Messenger) you can set up email filters or “Inbox Assistant” type filters to delete emails that contain certain words in the subject, or body of the email.
5. Do not have links to your email addresses on your site. Instead link to a form that visitors to your site can use to communicate with you. For more specific information on how to create a form without revealing your email address, click here.
6. Do not use the catchall email function on your site. Many times spammers will send test emails to common names at @yourdomain.com E.g. john@yourdomain.com fred@yourdomain.com   If you have the catchall enabled then the email will not bounce; then that address will be added to their spam list.   ( On the raq4 servers the catchall alias looks like @www.yourdomain.com  On the raq550 servers, it is set from the Services –> Email section of the siteadmin. )
7. Common names as email addresses are not a good idea. For example, john.t@yourdomain.com is less likely to get spam than john@yourdomain.com  As mentioned above, spammers will send test emails to common names at @yourdomain.com to see if they bounce.
8. If spammers already know your email address, then a good strategy would be to change your email address and then email your legitimate correspondents informing them of the change.

Also, many times spammers will send out email without a complete “From” address (not containing an @). In that case our mail server will append the server name @dnssys.com or @secure-acces.net etc. to the “From” address. This makes it look like we, your hosting provider, are sending the spam. We are definitely not sending it nor have we sold your email address.

Other useful links:
http://www.cauce.org — the Coalition Against Unsolicited Commercial Email (CAUCE), includes information on Spam and how to prevent it.
http://www.mail-abuse.org — Mail Abuse Prevention System, an organization whose mission is to defend the Internet against Spammers. Take a look at their Real-time Blackhole List information

Also, if you believe you have a virus you might want to check your computer with the free virus checker available from http://housecall.trendmicro.com/housecall/start_corp.asp

Most times viruses will send themselves out with fake “From” addresses. So, virus email that bounces back to you may not actually have originated from your computer.

The location of our date program is:
/bin/date

Tips for CGI Installations
1. Read the documentation for the script you are trying to install!
2. If you don’t find any documentation WITH the script, check inside the script ITSELF, some scripts have the instructions written in with the coding.
3. If you can’t find any help, contact the author of the script (most scripts have the author’s information in the header of the script)
4. Make sure you have properly set any permissions for the file (most scripts require CHMOD 755, or read-execute permission to properly execute on the server)
5. Make sure you have properly set all paths and parameters!
6. Make sure (if it’s a Perl script) you transferred it as an ASCII file (Perl scripts are text files [ASCII] not binary files like some compiled CGI scripts!)

If you need help installing or writing custom cgi scripts you may wish to contact one of the following group of programmers who will get you up and running at a minimum cost. They will give you an estimate for the job you wish to have written or fixed. The scripts below are fairly easy to install and come with installation documents.

<img src=”/cgi-bin/Count.cgi?ft=5|dd=C|frgb=255;255;255;&df=anyname.dat”>

For additional counters simply add your login_name1, 2, 3, etc… You can modify the look of your counter by changing the following values:

ft=size of frame around counter dd=A,B,C,D,E – you can try different ones frgb=color of frame

For additional counter styles click here.

<img src=”/cgi-bin/Count.cgi?ft=1|dd=A|frgb=255;255;255;&df=anyname.dat”>

If you use a software package like Front Page then you would just use the built in form maker and follow the instructions within FP.

For information on how to use the fmail.pl script with Front Page, click here.

<FORM ACTION=”http://www.precisionwebhosting.com/cgi-bin/easylist.cgi” METHOD=”POST”>
<CENTER>
<TABLE BORDER=1>
<TR><B>Join Our Mailing List</B></FONT>
<TD BGCOLOR=#FFFFFF><FONT FACE=”arial,helvetica” COLOR=”#000099″>
<B>Your E-mail</B></FONT></TD><TD BGCOLOR=FF0000>
<INPUT TYPE=”text” name=”submitemail” SIZE=25></TD></TR><TR>
<TD COLSPAN=2><CENTER><FONT FACE=”arial,helvetica” COLOR=”#000099″ SIZE=2>
<INPUT TYPE=RADIO NAME=”action” VALUE=”subscribe” CHECKED><B>Subscribe</B>
<INPUT TYPE=RADIO NAME=”action” VALUE=”unsubscribe”>
<B>Un-Subscribe</B></FONT></CENTER></TD></TR></TABLE>
<INPUT TYPE=”submit” VALUE=”Submit!”>
</CENTER></FORM>

You would simply need to paste the similar code into the the html code of your pages.

To send out a newsletter, in your Web Site Settings email is a url for logging in to see your newsletter list and a place to create a text message to send to your subscribers.  This is strictly an opt-in list, so you cannot manually add email addresses from the administration page.  If you have an opt-in list from your previous hosting company and you want to use it, you would need to download the /cgi-bin/Data/emaildata.log file (using ASCII mode) on your site insert the emails (one email address per line) and then re-upload it to /cgi-bin/Data/emaildata.log

To learn about your shopping cart newsletter (a separate newsletter feature), click here.

1. To independently monitor your site, you might use http://netmechanic.com/monitor.htm

2. To help trace problems with Internet traffic, try the following:
a. Connect to the internet
b.) If you are running Windows, go to a DOS prompt/Command prompt. To get to the dos prompt you can normally click the “Start” button, then “Programs” then select “MS-DOS prompt” or “Command Prompt”.
c.) At the DOS command line, type ‘TRACERT your-store.biz’ (minus the quotes, replace ‘your-store.biz’ with your domain name)

Mac OS X Environment
Double-click the Hard Drive icon
> Applications folder > Utilities folder > Network Utility program.
Select the Traceroute tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address.
Press Enter.

d.) Your screen may output information that looks like:

Tracing route to example.com [1.1.1.1] over a maximum of 30 hops:

1 123 ms – 123 ms -123 ms – 38.1.1.1
2 147 ms – 145 ms -182 ms – nc.pop.psi.net [38.147.37.1]
3 120 ms – 134 ms -134 ms – 207.124.104.54
4 160 ms 242 ms 158 ms sl-gw5-sj-1-1-0-T3.sprintlink.net [144.228.44.1
5 180 ms 262 ms 228 ms sl-gw5-1-0-T3.sprintlink.net [144.228.44.13]
6 198 ms 252 ms 288 ms sl10-sj-155M.sprintlink.net [144.232.3.6]
7 327 ms 227 ms 301 ms sl-bb10-rly-6-0.sprintlink.net [144.232.9.13]
8 343 ms 335 ms 298 ms sl-gw1-rly-0-0-0.sprintlink.net [144.232.0.58]
9 394 ms 336 ms 339 ms sl-smat-4-0-0.sprintlink.net [144.232.184.26]
10 313 ms 282 ms 282 ms fvl1-S4-0.sprintsvc.net [205.244.203.62]
11 300 ms 370 ms 294 ms fvl1-t-s4-0.sprintsvc.net [208.27.127.10]
12 297 ms 311 ms 343 ms example.com [208.234.1.129]

This is called a traceroute, which traces, hop for hop, all the jumps you take from your internet connection to the destination. The first few hops are usually through your service provider’s network. The hops from there are usually through the backbone/upstream provider your service provider uses to route internet traffic. The last few hops will be with our upstream/backbone provider through our network and to your server. Each hop shows timing information (designated by 3 sets of ‘ms’ ratings). Timing below 300 ms is good timing. Anything above that up to 1000 ms indicates some delays which will ultimately affect your overall connection performance. Any ‘ms’ timings represented by an asterisk (*) indicate a time-out (bad connection). Whatever hops shows asterisks or timings above 500 will, more than likely, be where your connection is having problems. Check with the appropriate people regarding any performance problems. If the problems occur, in the first few hops, it is your service provider. If the problems occur within the midway hops, it is your service provider’s upstream/backbone connection. If the problem occurs within the last few hops to your site, then it is a problem on our end. Please note, if the problem occurs in the first few hops, it will affect most of the hops thereafter.

An alternate location to do a trace route from is: http://www.geektools.com/

Or, FTP using your Internet Explorer browser
You can also FTP to your site and upload, download, and delete files using the FTP function within Internet Explorer. The steps to FTP using Internet Explorer would be:
1. Type  ftp://www.your-store.biz   into the IE address bar (where the web site url is normally shown).
Substitute your actual domain name in place of  your-store.biz
2. When prompted for your username and password, type in the username and password that we sent your in your web site settings email. The FTP site will open.

3. From the Internet Explorer menu select Page, then “Open FTP Site in Windows Explorer”, and enter your login username and password once more.

4. Now you will be able to paste files or drag files into the Windows Explorer FTP window that you have opened. You will also be able to delete and rename files.

The directory that you will want to put your files into is the /web directory. Any files that you put in /web will show up on your site. For example, if you upload somefile.jpg to /web then the file will be visible at http://www.your-store.biz/somefile.jpg (not http://www.your-store.biz/web/somefile.jpg)

After that password prompt disappears, the the file name shows “index”; leave that and click Save

The steps to add an auto responder are:

1. If you have not created the email user that you would like to have the autoresponder on, add it. The help on adding an email user is at: www.precisionwebhosting.com/siteadmin-demo.htm
2. Once you have added the user (or if you have an existing email user account that you would like to add an autoresponder to)  click on the envelope icon to the right or the user. From the email settings screen put a check mark next to “Vacation Message”. Then in the text box to the right,  type in the message that you would like to be sent automatically. Then click the Save Changes button.

Once it is set up, and email sent to that address will get an automatic response emailed back. This can also be used with information request forms to automatically have the information mailed to the customer.

Tip: By looking at the difference between hits and files, you can get a rough indication of repeat visitors, as the greater the difference between the two, the more people are requesting pages they already have cached (have viewed already).

Sites is the number of unique IP addresses/hostnames that made requests to the server. Care should be taken when using this metric for anything other than that. Many users can appear to come from a single site, and they can also appear to come from many ip addresses so it should be used simply as a rough gauge as to the number of visitors to your server.

Visits occur when some remote site makes a request for a page on your server for the first time. As long as the same site keeps making requests within a given timeout period, they will all be considered part of the same Visit. If the site makes a request to your server, and the length of time since the last request is greater than the specified timeout period (default is 30 minutes), a new Visit is started and counted, and the sequence repeats. Since only pages will trigger a visit, remotes sites that link to graphic and other non- page URLs will not be counted in the visit totals, reducing the number of false visits.

Pages are those URLs that would be considered the actual page being requested, and not all of the individual items that make it up (such as graphics and audio clips). Some people call this metric page views or page impressions, and defaults to any URL that has an extension of .htm, .html or .cgi.

A KByte (KB) is 1024 bytes (1 Kilobyte). Used to show the amount of data that was transferred between the server and the remote machine, based on the data found in the server log.

A Site is a remote machine that makes requests to your server, and is based on the remote machines IP Address/Hostname.

URL – Uniform Resource Locator. All requests made to a web server need to request something. A URL is that something, and represents an object somewhere on your server, that is accessible to the remote user, or results in an error (ie: 404 – Not found). URLs can be of any type (HTML, Audio, Graphics, etc…).

Referrers are those URLs that lead a user to your site or caused the browser to request something from your server. The vast majority of requests are made from your own URLs, since most HTML pages contain links to other objects such as graphics files. If one of your HTML pages contains links to 10 graphic images, then each request for the HTML page will produce 10 more hits with the referrer specified as the URL of your own HTML page.

Search Strings are obtained from examining the referrer string and looking for known patterns from various search engines. The search engines and the patterns to look for can be specified by the user within a configuration file. The default will catch most of the major ones.

Note: Only available if that information is contained in the server logs.

User Agents are a fancy name for browsers. Netscape, Opera, Konqueror, etc.. are all User Agents, and each reports itself in a unique way to your server. Keep in mind however, that many browsers allow the user to change it’s reported name, so you might see some obvious fake names in the listing.

Note: Only available if that information is contained in the server logs.

Entry/Exit pages are those pages that were the first requested in a visit (Entry), and the last requested (Exit). These pages are calculated using the Visits logic above. When a visit is first triggered, the requested page is counted as an Entry page, and whatever the last requested URL was, is counted as an Exit page.

Countries are determined based on the top level domain of the requesting site. This is somewhat questionable however, as there is no longer strong enforcement of domains as there was in the past. A .COM domain may reside in the US, or somewhere else. An .IL domain may actually be in Israel, however it may also be located in the US or elsewhere. The most common domains seen are .COM (US Commercial), .NET (Network), .ORG (Non-profit Organization) and .EDU (Educational). A large percentage may also be shown as Unresolved/Unknown, as a fairly large percentage of dialup and other customer access points do not resolve to a name and are left as an IP address.

Response Codes are defined as part of the HTTP/1.1 protocol (RFC 2068; See Chapter 10). These codes are generated by the web server and indicate the completion status of each request made to it.

1. Log into the FileMan software at your-store.biz/cgi-bin/fileman/fileman.cgi (substitute your actual domain name in place of your-store.biz)
The login username and password will be the same as you use for FTP and your siteadmin login.

2. Once logged in, if you see a web directory link, you should click it. (The software may automatically start you off in the /web directory)

3. Browse to the directory that you want to protect, or create that directory.

4. Click on the “Protect” link near the top of your screen. Then, near the bottom of the screen, fill in the desired values in  the username and password fields and click the “Add User” button.

If you are using FrontPage, then the directory ownership might not let the FileMan software create the .htaccess file necessary for password protection. In that case you may want to use the FrontPage built in password protection function.

To use FrontPage to password protect a directory:

1. From within FrontPage, log in to your Web server.
2. Create the directory you want to password protect.
3. Right-click the new directory and select Convert to Web. Click Yes when prompted to confirm.
4. With the “sub web” selected, on the Tools menu select Security > Permissions. The Permissions dialog box appears.
5. Select the Use unique permissions for this web option and then click Apply.
6. Select the Userstab.
7. Select the Only registered users have browse access option.
8. Click Add. Enter a user name and password for accessing this directory and then confirm the password.
9. Select the permission to grant to this user name.
10. Click OK.
11. Repeat steps 8 through 10 for each user name and password you want to create. When you are finished, click OK on the Permissions dialog box.

Note: once you have changed the DNS/nameserver information for your domain, it should start resolving ot our servers within 1-24 hours after that time. Once it is resolvig to our servers you should remove the entries you have made in the hosts file on your computer.

Once you make the changes above you will be able to publish your pages/files/images to your site on our servers using FrontPage.